Returns

What Is Your Return/Exchange Policy?

If you or your pooch are not 100% satisfied with your purchase you can return or exchange any unused items, with tags still attached, within 30 days of the delivery date to you.

Please read our "Return/Exchange Restrictions" below before submitting a return request.

Please note bespoke/made to order items are not eligible for returns and/or exchanges as they were custom-tailored to you and your dogs needs.

How Do I Make a Return/Exchange?

To return/exchange an item the first thing to do is submit a return request through the form at the bottom of this page. Once you have submitted a return request please allow 1 - 2 working days for our team to process your request (Our customer service hours can be found under the FAQs), after our team has finished processing your request we will contact you letting you know if your order is eligible for a return/exchange along with all the necessary information to complete your return/exchange. Please note: When returning, the item needs to be in its original condition, not worn, with the exception of trying it on, no smells, and all tags to still be attached. Please note if your item does not meet our guidelines and it is sent back we are not responsible for sending your item back to you and/or you will  be responsible for any loss in value.

Return/Exchange Restrictions

  • The item needs to be in its original condition, not worn, with the exception of trying it on, no smells and all tags to still be attached.

  • No bespoke/made to order items are eligible for returns and/or exchanges as they were custom tailored to you and/or your dogs' needs (sizing, colors, name, etc.) *If you have an issue with your bespoke item please contact us through our contact form and we will see what can be done.

  • No limited release items (including 24 - 48 hr releases, Icons of Horror, & Holiday collections) are eligible for returns and/or exchanges as they are only available for limited periods of time, then retired forever. If you have an issue with your item please contact us through our contact form and we will see what can be done.

  • No "one of a kind", "limited release", "one of one", or "limited special edition" 

  • You (the customer) are responsible for all shipping postage of a return/exchange

  • You can not return an item back to us without submitting a return request and waiting for authorization. *If an item is sent back to us without being authorized we are not responsible for any damage or loss in value of the item, if an item is sent back to us without authorization we are not responsible for sending the item back to you and/or what happens to the said item.

 Please note if your item does not meet our guidelines and it is sent back we are not responsible for sending your item back to you and/or you will  be responsible for any loss in value and will be deducted from your refund.

Return Request
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