COMMON QUERIES

At MadcoW, the complete satisfaction of our customers is our top priority - and that includes providing answers to all of your questions from the convenience of your own home. Check out some of our frequently asked questions below to get the information you need. If anything still seems a bit unclear, don’t hesitate to get in touch we’ll be happy to help you out.

INVENTORY AND AVAILABILITY

Every single one of our items are Limited quantity and are handmade. No two handmade items are 100% identical due to the nature of them being hand made.

Once a design sells out it is not produced or released again.

LIFETIME WARRANTY

All of our dog collars carry a Lifetime limited Warranty, regardless if you bought the collar 6 years ago or today.
We will either Repair or Replace any collar found to be defective at our discretion. 
This does not cover collars that are simply worn out from everyday wear and tear but ones that have failed or broke due to manufacture defect.
Due to the nature of our limited releases if the collar you need to have replaced is no longer in production we may at our discretion replace your collar with a similar style of equal or lesser value.

WHAT IS YOUR RETURN POLICY?

If you or your pooch are not 100% satisfied with your collars you can return them within 30 days. We will refund you the full amount of your purchase price no questions asked.
The returned item must still have the original tags and show no signs of use.

DO YOU OFFER WHOLESALE OPTIONS?

We do offer wholesale options on our products but due to our very limited production run we are very choosy with who we allow to carry our products. Our aim is to not make mass produced goods, so you will never find our collars in any of the big box pet stores. So if you own a small business and are interested in carrying our collars give us a holler and we will see if we are a good fit for each other.

WHERE DO YOU SHIP TO?

We ship world wide! If you are located on planet earth and have a PO box or physical address then you can buy our collars.

WHERE CAN I BUY YOUR COLLARS?

Currently you can buy MadcoW dog collars off our official website, our etsy shop and a handful of Boutique shops across the USA.   We are working on opening our first brick and mortar shop hopefully in late 2019 early 2020. We will keep you posted.

If I purchase a item that later on goes on sale can I have a refund discount?

BUT WAIT THERES MORE....

No we are sorry but that is just not possible or feasible to do. Sale prices can not be transfered to past purchases no matter what the circumstances.